Shipping Information

Every one of our customer orders is packed and shipped by our North American distribution center in California and New York. What this means for you is that each and every product passes through our strict quality control process by before getting sent your way.

We have partnered with UPS, USPS, FedEx to access the most competitive shipping rates and shipping times across North America.

This means free shipping and "prime" shipping times for you.

Order Processing & Shipping Times

Most orders will be processed and shipped from our warehouses within 2 business days.

Once your order has been processed for delivery, you will receive an email with the tracking number associated with your order. You can enter the order information on the "Track my order" page to check the real-time status of your order.

After the parcels have left our warehouse, the delivery will usually take between 3 to 7 business days to arrive at your destination. Rural parts of the U.S. can expect their orders within 8 - 10 business days.

Shipping Regions

We currently only ship within the 48 contiguous United States. Alaska, Hawaii, APO/FPO, US Territories, Canada, or other countries is excluded. Shipping across the United States is free of charge for our customers.

Truck Delivery Policy

To ensure the safe and efficient delivery of our large, heavy-duty treadmills（FEIER Treadmill STAR 100）, we utilize a specialized truck delivery service. This method allows us to provide our customers with a reliable and secure shipping experience. Please be aware that truck delivery may require additional time and coordination compared to standard shipping methods. Our customer service team will be in touch to schedule a delivery date and time that works best for you.

Re-Delivery

If our carrier attempts delivery to you but fails several times, they will be forced to return the items to us, in this case that we have paid for the shipping fee and the return cost, if a customer needs us to re-ship their package, they would be responsible for paying the return cost and the fee to ship the package again for them, if they choose to opt into a cancellation instead, the return cost would then be deducted from their refund subtotal.

Please note that our items can't be delivered to PO Boxes and will likely be returned to us by our carrier.

PLEASE NOTE

• We only support a single ship-to-address per order. If you would like to ship to multiple addresses (for family and friends), please place a separate order for each ship-to address.
• Check your profile/order center for estimated delivery dates on your orders.
• No deliveries on holidays and  weekends.
• Some products may be split into 2 or 4 packages to be sent due to the quantity or size.
• For large and high-value products (e.g. treadmill), we will arrange shipping via truck, which usually takes about 2 days longer for delivery than air freight.

If you have any questions, please contact us at  service@feierfitness.com or +1-(925) 202-0520 and we will get back to you within 24 hours. Thanks for your patience.